placeOrders ACCESS_DENIED with Delayed Key

[mikael]

I had the same problem, I was not able to place orders with my delayed key.

I contacted the support and they fixed it.
They have a manual action to do in order to activate the feature for some old keys.

[mikexnffc]

I've got the same issue... I've contacted support but not had a reply in over a week. I can't carry on developing the app until they fix it. Very annoying. Support can you fix it please?!

[Hoppo]

Did you get this fixed? I have a similar issue using an app key on an account that has laid fairly dormant for a few years.

[jabe]

Have you placed a bet on the exchange and had it settled within the last 3 months? It might not be 3 months, but there is a period in which you have to have made a bet otherwise your keys won't be accepted.

[Hoppo]

Hi thanks for quick response. Yes, I've placed several bets recently which have all been accepted and settled through the web interface. Still get the same response through the API.

{'faultcode': 'Client', 'faultstring': 'ANGX-0015', 'detail': {'APINGException': {'requestUUID': 'prdang035-01241048-009e985a5c', 'errorCode': 'ACCESS_DENIED', 'errorDetails': ''}, 'exceptionname': 'APINGException'}}

I've emailed support. I guess I'll have to wait to see what they come back with, hopefully they can manually intervene. My appkeys were created several years ago and probably not used for 6 or 7 years, so are probably in the quite old bracket!

[jabe]

The ANGX-error codes appear to be from the previous version of the API, so I'll be interested to hear what support have to say.

[Hoppo]

Less than 12 hours after reporting it to Betfair this issue has been resolved. Very impressed with the support I received. Although they didn't give an explanation it required a manual intervention at Betfair. Presumably the issue was as mentioned earlier in this forum, that as it is an old appKey and needed re-authorising.