Waiting for an activation too long

[Topiro]

I want to activate my Live Key. I'm ready to pay for that(i have enough money on my account and my account is verified)

I sent required form for this on https://developer.betfair.com/get-started/#exchange-api

It was 5 days ago and I recieved no answer was still. I sent the question about state of my request - but nothing got yet.

How long does take request on an activation? And what i can do to get an answer on my request?

Thanks, best regards.

[LiamP]

Have you tried emailing Neil?

bdp@betfair.com

[Topiro]

No, i did't try. It's his personal email, right?

[Topiro]

I tried right now and what i've got in answer by Betfair email bot:
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The bdp@betfair.com e-mail address is no longer in use.

Please direct any Developer Support queries via the provided SUBMIT A TICKET form which is available via https://developer.betfair.com/support/

Kind Regards
-----

I tried to contact them using this Ticker System. But no answer...

[betdynamics]

The ticketing system produces an automatic response. If you didn't get that response then check your spam folder.

The BDP team only works Mon-Fri and there is no developer support at the weekend.

Your ticket should be responded to on Monday.

[Topiro]

@betdynamics, unfortunately, there is no automatic email: no in my inbox, no in spam.

I sent request on Monday. I'll wait until 17 January(Tuesday) anyway.

If anyone from BDP read this message - let me know about my issue, please

[Topiro]

I'm sorry, i don't need live key anymore. Please remove this thread