Betfair Developers

Reliabilty

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  • Grantay.
    Junior Member
    • Jan 2010
    • 53
    #1

    Reliabilty

    Wouldn't it be great if BF worked all the time, even when the Royals were asleep:

    Nearly every day I great crappy drop outs about 12 - 4pm Aust time - I guess in BF land the team are asleep and the servers are having a rest, or getting backed up or who knows what - meanwhile, we are working and betting - or trying to - I tried to upload an image of my error report, but the upload service was out 'having a bevvy'.

    I am paying you guys in com cant we get some reliability.

    And B4 you ask, I bet into markets (totes/systems/pari ms etc) all around the world so I dont have time to report back the
    exact error that you guys are having - just make it work - 'Please'

    Grantay
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    • BetfairDeveloperProgram
      Administrator
      • Oct 2008
      • 679
      #2
      Hi Grantay,

      Apologies for the recent network issues you've experienced. We are working hard to ensure that these are minimal, but experienced further issues yesterday morning until around 1200 BST when we they were rectified.

      Kind Regards

      Neil

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        • Mr Magoo
          Junior Member
          • Jan 2011
          • 86
          #3
          Originally posted by Grantay. View Post
          so I dont have time to report back the
          exact error that you guys are having - just make it work - 'Please'
          Screw you, you lazy waster. I'm not a Betfair employee, but as someone who has done tech support before, I have absolutely no sympathy for someone who can't be bothered to help track down a problem. Reporting the actual error message is the most basic of steps and it's apparently beneath you to do so.

            Comment

            • Grantay.
              Junior Member
              • Jan 2010
              • 53
              #4
              Classy response Magoo - maybe time like your namesake to get some new specs.

              As Neil has noted there are 'on going' problems that BF are aware of - not mysterious bugs or 'new' errors - all I am after is a platform that works as specified - I understand there are outages, blackouts etc but system freezes and unspecified outages should be limited, and my point was they only seem to happen in BF dead time, when backups and error fixing would seem to cause least impact.

              So I don't feel guilty being 'not bothered' to identify the error - I know and BF know what the problem is.

              Sorry if I was short with you BF team, my frustration was showing obviously

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