Terrible Response Times (5300ms) :(

[BFairUser]

problem fixed

My situation is back to normality.
A VirginMedia technical has just come at my house and had verified that in past days there was a problem in the network, but in the night the VirginMedia technicians had already solved the problem.
I must congratulate VirginMedia, because, in few hour have fixed the issue, and have really took care of the costumer, making an appointment for the following day (very fast, despite usually technicians have lots of appointments).

Anyway seems to be that personal settings of IPV4 protocol can cause some problem of readdressing and delay, so when it's possible it's better to use the IP and DNS addresses automatically assigned.

Yes, very good command DaveConn.
http://en.wikipedia.org/wiki/PathPing

Thanks to everyone who helped me to solve the problem.

[FitzPattons]

Thanks for all the responses guys, I have been away for a few days but now I have some things to look into and try. I am also using a Virgin Media connection but I originally thought that the ISP shouldn't matter.

Annoyingly, after being away and changing absolutely nothing in my code, my response times now look like this

time in seconds
10.348629
10.319696
10.269452
10.294455
10.274426
10.308129
10.404196
10.276968
10.276016
10.274132

Which is even more infuriating than before..

Edit: I have just done some more googling on the subject and found this thread in the betfair community forum:
http://community.betfair.com/service...9189#543429189

I am not sure what has been 'fixed' because I'm getting responses twice as slow as before. I can't even reply to the thread because I get this message:

"Signups Policy
Active Betfair users will be invited to join the forum individually by e-mail, usually six to nine months from date of opening and maintaining a Betfair account."

Despite having an active account for years and posting there previously. What is going on :S

[FitzPattons]

I have also now solved this issue, like everyone else verified, it was Virgin Media's fault. Something to do with how they handle their connection to the Betfair servers.

I tried to speak to a VM technician but got passed around various departments including:
- New Customers
- 'Technical department' (call centre in India, where I was told 'you are using unlicensed software and I must report you to the police'...)
- 'Help Centre' where I was asked to pay for a yearly membership and told that no questions would be answered without first paying. They also admitted that their service was for people needing help setting up printers and digital cameras, not http/JSON communication..
- Back to the call centre where we couldn't get past, 'Why are you trying to connect to Betfair sir?' and 'What is your business with Betfair sir?' ...
- Back to the new customers section who offered to transfer me to their recommended 'Help Centre' ...

I put the phone down, rang and switched to BT and not only was the connection problem solved immediately on it's own, I have had zero hassle from BT at all. Anyone finding this page from a google search of poor connection that's using Virgin Media, save your sanity, just switch.