placeOrders returning PERMISSION_DENIED

[khughes]

Hi,

I have a user of my software who is unable to place orders as he is always getting a PERMISSION_DENIED response.

I know that using the delayed app key will result in this error but the software never uses that.
The documentation just says PERMISSION_DENIED: "Business rules do not allow order to be placed". So what else could be the cause of this error?

He is using a proxy server but he is able to place bets via other software (The Geek's Toy and Botmanager) so I don't think it's a proxy issue.

Any help would be very welcome, thanks.

[betdynamics]

In order for someone to use your application you must assign them an applicationSubscriptionToken.

This token must then be activated by the user.

See https://api.developer.betfair.com/se...pageId=4391024

[khughes]

Thanks for your reply betdynamics. Much appreciated.

They do have an activated subscription token. They can obtain market data via listMarketCatalogue and listMarketBook without a problem so I assume that proves that the subscription token is active?

I have over 100 other users who do not have a problem placing bets, it is just this one!

Can someone from Betfair please just post what possible situations can result in PERMISSION_DENIED from placeOrders?

Thanks.

[betdynamics]

Try sending an email request directly to bdp@betfair.com and they will (hopefully) respond on Monday when they are back in the office.

I find that a better way to get a response, especially if you are a registered vendor.