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  • Transaction charges

    Since the introduction of the transaction Charge and up until last month, it did not affect me. However, I have an ongoing inquiry regarding that charge and then yesterday another charge three and a half times larger than the previous one was removed from my account!

    On the first occasion my records show only 18 auto-bets placed by my BOT (Only two race meetings on that day due to bad weather) and not one matched. Then two days ago came the second transaction charge. On that day 85 auto-bets were placed, 17 which were matched and the rest not matched/lapsed.

    I have read over and over again/studied the section on the transaction charges until I am 'blue in the face,' but cannot for the life of me comprehend how those auto-bets could incur those deductions from my account. I would be indebted to anyone who can help me work out how Betfair has arrived at these charges. My BOT has not been updated for nearly a year, which may be the issue? Or it could be something changed by the Betfair's own updates? So in that case I may need to contact the Betfair development team? And they will be my 'next port of call.' I thank you in advance. After that, it may be a case of hiring another programmer.

  • #2
    Send an email to bdp@betfair.com, the main changes have been the inclusion of failed transactions as part of the charge.

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    • #3
      On it's way and thanks Liam

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