Getting 404 errors

[pillbox]

Very rarely i am seeing missing information from the australian exchange with no reported error. For example (called at approximately 2014-11-11 10:57:08 GMT):

request:
{"jsonrpc":"2.0","method":"SportsAPING/v1.0/listEventTypes","id":"1","params":{"filter":{}, "locale":"en_GB"}}

response:
{"jsonrpc":"2.0","result":[],"id":"1"}

This should be an error. There clearly are event types and the operation succeeds before and after.

[~Drive Blind]

Still happening

The 404 errors and TIMEOUT_ERROR problems are still happening every day on the Australian endpoint.

Today 4.59am until 5.03am I had lots of TIMEOUT_ERROR, this leaves positions exposed and means I am unable to close a market out.

Lots of people are having this problem but no resolution yet ?

[Fred77]

03:23:03 3rdDec listMarketBook (11.95 seconds) Response:{"jsonrpc":"2.0","error":{"code":-32099,"message":"ANGX-0006","data":{"exceptionname":"APINGException","APINGException":{"errorDetails":"","errorCode":"UNEXPECTED_ERROR","requestUUID":"prdang003-12022349-000017c2d4"}}},"id":1}

03:23:24 3rdDec listMarketBook (20.12 seconds) timed out

03:23:46 3rdDec listMarketBook (20.14 seconds) timed out

03:23:50 3rdDec keepAlive (1.70 seconds) ok

03:23:54 3rdDec listMarketBook (1.69 seconds) receive error

03:24:02 3rdDec listMarketBook (0.14 seconds) HTTP_CODE:404

03:24:18 3rdDec getAccountFunds (1.146 seconds) ok

03:24:19 3rdDec listMarketBook (0.12 seconds) HTTP_CODE:404 

03:24:20 3rdDec listMarketBook (0.12 seconds) HTTP_CODE:404

03:24:22 3rdDec listMarketBook (0.12 seconds) HTTP_CODE:404

03:24:26 3rdDec listMarketBook (0.12 seconds) HTTP_CODE:404

03:24:35 3rdDec listMarketBook (0.12 seconds) HTTP_CODE:404

03:25:02 3rdDec listMarketBook (11.85 seconds) receive error

03:25:38 3rdDec listMarketBook (3.96 seconds) receive error

[HelloMyBets]

It is still happenning Now

The 404 error show on my every request

[BetfairDeveloperProgram]

Hi All,

We have made a further release today which we expect to reduce the number of 404 incidences on the AUS Exchange and improve AUS Exchange performance overall.

Kind Regards

Neil

[Mr Magoo]

Well I haven't seen any 404 errors today, for a change. However, I have pages and pages of TIMEOUT_ERRORs, all from the Australian exchange, spread out over many hours.

The new API is still appallingly unreliable for AUS...

[BetfairDeveloperProgram]

Hi Mr Magoo,

Thanks for your feedback. We'll be making further updates next week (~ 10th December) which hopefully should improve things.

Neil

[Olliep1]

Updates

Hi Neil,

What is the best way for us to find out when further updates have been made?

Cheers

Ollie

[BetfairDeveloperProgram]

Hi Ollie,

There should now be a considerable reduction in the number of 404 issues that customers are experiencing when interacting with the AUS Exchange.

However, we are aware of other issue's (relating to Timeouts) which we are currently investigating and looking to resolve as part of a release next week. I should be in a position to confirm the release date tomorrow.

Please accept our apologies for the delay and inconvenience caused by this problem.

Neil

[~Drive Blind]

More 404's again

Lots more 404's again today

2014-12-12 06:35:52,826 [Main Thread] ERROR GeneralLog - Internal Error
System.Net.WebException: The remote server returned an error: (404) Not Found.
at System.Net.HttpWebRequest.GetResponse()
at .....

This occurred from 06:35 constantly until 07:12.

[Mr Magoo]

No 404s from the AUS servers today, just one UNEXPECTED_ERROR (ANGX-0006) and four 'Server closed connection without sending any data back' errors. The connectivity isn't perfect but it's definitely improving.

[BetfairDeveloperProgram]

Hi All,

Just a quick update regarding these issues.

The root caused has been traced to a network communication failure between services in AUS and those in hosted in the UK.

Our Australian networks works team are investigating potential remedial action and a timeline for this. We'll provide further information as soon as we have it.

Thanks for your patience in the meantime.

Neil

[Mr Magoo]

Any progress on this? I'm still seeing loads of timeouts with the Australian endpoint.